Field Service Business, Department Manager

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Published:   2020/03/03


Full time


Medical Device


¥ 15,000,000 ~ ¥ 18,000,000 negotiable


Company Profile: Innovative healthcare technology company whose mission is to improve the lives of people everywhere - a leading developer, manufacturer, and supplier of premium molecular diagnostic products and services that are used to aid in biomedical research.

Position: Department Manager, Field Service Business

Overall Management of Field Service Business Organization for Japan 

  • Coach, educate, and lead entire field service team to provide excellence to customers.
  • Responsible to achieve the field service division goals.
  • Develops & implements highly effective organizational structure to support internal & external customers, partners & distributors.
  • Manage training programs
  • Overall management of the outsource customer call canter
  • Controls documentation to ensure accuracy & effectiveness of troubleshooting.
  • Manage service contract renewals, promote service contract sales
  • Develops department budget, monitor expenses & ensure compliance.
  • Manage customer complaints in a timely manner
  • Visit customer sites in order to improve customer satisfaction
  • Service contract management